1. Scope of agreement
These terms apply to your use of this website, the board demo, and all setup services, websites and add-ons provided by PalmGro Creative Agency (Gagan Suthar, Proprietor), Sri Ganganagar, Rajasthan, India, under the brand PalmGro Flow ("we", "us"). By using our software or services, you (the "Agency") agree to be bound by these terms. They cover both ways of using the board: a branded copy on your own hosting, and an online plan where we host your workspace for you (see section 5).
2. The service and how it changes
The board is a team management application with modules for daily reports, target tracking, selfie attendance, tasks, client CRM and finance records. Each customer receives their own branded copy, for example "[Company name] Board". Over time we may improve, add, change or retire features and updates to keep the software secure and useful.
3. Quotes, pricing and licence
- Written quotes: a written quote for setup (and for any website or maintenance plan) is shared before you pay. It states the currency, and applicable taxes are added where they apply. Amounts are in Indian Rupees (INR) unless the quote says otherwise, and are subject to GST where it applies.
- What your setup covers: the features in the board at the time of your setup are covered by your setup fee. Future updates may be free or optional. Any optional paid feature shows its price before you buy.
- Licence, not ownership: a purchase gives your copy a non-exclusive, revocable licence to use the software and the features you bought. No ownership of the underlying software is transferred to you.
- Price changes: we may change prices for future purchases. A price you have already paid is not affected.
4. Payments
- Gateway: all online payments are made through Razorpay.
- Completion: a purchase is complete only after the payment is confirmed.
- Your details: we do not access or keep your card or bank details.
- Scope: payments are only for setup services, websites, online plans and add-ons from us.
- No third-party payments: the board does not collect, clear or hold payments for any other person or business.
5. Online plans (hosted workspaces)
These points apply when you sign up for a Starter, Team or Business plan on palmgroflow.com/app. We host your workspace for you, so the parts of these terms about your own hosting do not apply to it.
- Your account: the person who signs up is the account owner and must be at least 18 and able to agree to these terms for the company. Please give true details and keep them up to date.
- Agreeing: you agree to these terms and our Privacy Policy by ticking the box when you sign up. We keep a record of when you agreed and to which version. If we change them in an important way, we ask you to agree again before you carry on.
- Free trial: when we offer a free trial, its length is shown on the pricing page and no card is needed. When the trial ends, your workspace stays readable but you cannot add new work until you pick a plan. We may start, change or stop the free trial for new sign-ups at any time; a trial already running is not shortened. When no trial is offered, a new workspace starts working once its first plan is paid.
- Billing: plans are paid in advance, monthly or yearly, at the price shown before you pay, plus GST where it applies. There is no auto-debit. We remind you before each renewal and you renew yourself.
- Late renewal: if a period ends without payment, you get a short grace period, then the workspace becomes read-only until you renew.
- Changing plan: an upgrade starts at once, and the unused value of your current plan is taken off the price. Each plan has a team size limit, shown on the pricing page.
- Promo codes: a code works only under the conditions shown with it and can be withdrawn at any time. It has no cash value.
- Your team: you decide who gets access to your workspace. You are responsible for what your team members do in it, and for having their consent to enter their details (for example selfie attendance).
- Your data: everything your team enters belongs to you. We use it only to run the service for you, as explained in our Privacy Policy. You can take a backup from the app at any time.
- Stopping: you can stop at any time by not renewing, or ask us to close the workspace. After access ends we keep the workspace for up to 90 days so you can come back or ask for a copy of your data, then we delete it permanently.
- Availability: we aim to keep the service running all the time but cannot promise it will never be interrupted, for example during maintenance or an outage at our hosting provider.
6. Your responsibilities
- Login security: you are responsible for protecting your login details. We are not responsible for unauthorised access caused by weak or shared credentials.
- Backups: you are responsible for taking regular backups with the app's built-in backup tool. We are not responsible for data loss or database corruption on your own hosting. On an online plan we take our own backups as well, but please keep your own copy of important data.
- Your data: you are responsible for the information your team enters, and you confirm that you have the right, and any employee consent needed, to enter it.
7. Acceptable use
- System integrity: do not bypass, disable or work around the licence checks, security features or code protections.
- Copying and resale: do not copy, modify, sub-license, distribute or resell the software, in whole or in part, without our written permission.
- Lawful use: use the app only for legitimate business. Do not use it to host or send malicious code or false information, or for anything that breaks Indian law.
8. Intellectual property and your brand
- Our software: the board's source code, design, workflows and the PalmGro Flow name and logo belong to PalmGro Creative Agency. A purchase gives you a licence to use them, not ownership.
- Your identity: your company name, logo, custom material and all data created in your app belong to you. We claim no rights over your brand or your client records.
9. Reliability and support
We build the board to a high standard and aim for a stable product. A copy on your own hosting depends on your hosting provider for its uptime. An online plan runs on our hosting. No software can promise to be uninterrupted or error-free. Support and updates are provided through the channels on our contact page.
10. Limit of liability
To the extent the law allows, we are not liable for indirect or consequential loss, including lost profit, lost revenue or database corruption. Our total liability for any claim is limited to the amount you paid for the specific setup service, website or add-on that the claim relates to, or, for an online plan, to the amount you paid for it in the 12 months before the claim.
11. Suspension and ending access
We may suspend or end access to paid features if you seriously break these terms, do not pay, a payment is reversed, or we reasonably suspect fraud. Where it is fair to do so, we will tell you first. We are not responsible for downtime or business interruption that follows from this.
12. Refunds and cancellations
All purchases are subject to our Refund & Cancellation Policy, which forms part of these terms. Please read it before you pay.
13. Partner program
Anyone can apply to our partner program. We decide who joins. Partners earn a share of the online-plan payments made by customers they refer, at the rate and for the period shown on the partner page and in their partner account. Commission is counted on the plan price without GST, waits a short holding period, and is paid to the UPI ID or bank account the partner gives us. If a payment is refunded, its commission is cancelled, or taken off the next payout if it was already paid. Tax deducted at source (TDS), where the law needs it, is taken off before payment. We may pause a partner account and cancel unpaid commission for spam, misleading claims, self-referrals or other misuse, and we may change or end the program by updating the partner page; commission already earned stays payable.
14. Governing law
These terms are governed by the laws of India. We hope to resolve any difference through a simple conversation first. If we cannot, both sides agree to the courts at Sri Ganganagar, Rajasthan.
15. Contact
For any question about these terms, write to us at hello@palmgroflow.com.
Last updated: 11 November 2026